1. Introduction

Welcome to Crowned Contractors LLC (“we,” “us,” or “Company”). These Terms of Service (“Terms”) govern your access to and use of our website, forms, services, and communications (collectively, the “Services”). By using or submitting information through our Services, you agree to be bound by these Terms and our Privacy Policy.

2. Acceptance; Eligibility

By submitting your information or using our Services you represent that you are at least 18 years old and legally able to form binding contracts. If you do not agree to these Terms, do not use the Services.

3. Consent to Receive Communications (SMS, Calls, Email)

By submitting your phone number and other contact information through our forms or otherwise registering for our Services, you expressly consent and agree that Crowned Contractors LLC, its agents, affiliates, and service providers may contact you at the telephone number(s) you provide, using live calls, prerecorded/artificial voice messages, and/or automated dialing technology (including automated text/SMS) for follow-up, reminders, promotional messages, marketing, and other notifications with varying frequency. Message and data rates may apply.

Submitting your information and clicking any “Submit,” “Schedule,” or similar button constitutes your written consent to receive such communications. If you do not wish to receive such communications, do not provide your phone number or opt out using the methods below.

4. Opt-Out / Revocation of Consent

You may opt out or revoke your consent at any time. For SMS/text messages, reply STOP to any message to opt out. For other communications, follow the unsubscribe instructions in the message or contact us at crownedcontractors@gmail.com or via the Contact page. We will honor revocation requests in a commercially reasonable time. Revocation may not affect messages already sent or certain transactional communications (e.g., appointment confirmations) unless you request otherwise.

5. Use Restrictions

• Do not use the Services for unlawful purposes or in violation of any applicable law or regulation.
• Do not provide false, inaccurate, or incomplete information.
• Do not interfere with or attempt to access other accounts or systems.

6. Intellectual Property

All content on our website and materials provided through our Services (including text, logos, images, and templates) are owned by Crowned Contractors LLC or our licensors and are protected by intellectual property laws. You may not use our trademarks, logos, or materials without prior written permission.

7. Disclaimers; No Guarantees

We provide marketing and business growth services and may assist in lead generation, follow-up systems, and business strategy. While we use reasonable care and standard industry practices, we do not guarantee specific results (such as number of leads, revenue, or sales). The Services are provided “as is” and “as available” without warranties of any kind.

8. Limitation of Liability

To the maximum extent permitted by law, Crowned Contractors LLC and its affiliates, officers, employees, and agents will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of the Services, even if we have been advised of the possibility of such damages. Our aggregate liability for any claim arising out of or related to these Terms or the Services will not exceed the total amount you paid to us in the 12 months preceding the claim (or $1,000 if you paid nothing).

9. Indemnification

You agree to indemnify and hold Crowned Contractors LLC harmless from any claim, loss, liability, damage, or expense (including reasonable attorneys’ fees) arising from your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

10. Data, Privacy & Security

We collect and process personal information as described in our Privacy Policy, which is incorporated by reference. By using the Services you consent to the collection, storage, and processing of your information as described in the Privacy Policy. We implement commercially reasonable security measures but cannot guarantee absolute security.

11. Third-Party Services

We may use third-party vendors and platforms (e.g., SMS gateways, CRMs, ad platforms). Your use of these third parties may be subject to their own terms and privacy policies. We are not responsible for third-party practices.

12. Compliance with Telecommunications Law

Communications via telephone, SMS, or other electronic means are subject to U.S. federal and state laws. We will implement reasonable measures to comply with applicable requirements. You agree to provide accurate contact information and to promptly notify us of any change or request to revoke consent. We may modify practices to comply with changes in law.

13. Modification of Terms

We may modify these Terms at any time. If we make material changes, we will post a notice on our website and update the Effective Date. Continued use of the Services after changes means you accept the updated Terms.

14. Termination

We may suspend or terminate access to the Services at any time for conduct that violates these Terms or is harmful to other users.

15. Governing Law; Dispute Resolution

These Terms and any disputes arising from them will be governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law rules. You and Crowned Contractors LLC agree to the exclusive jurisdiction and venue of the state or federal courts located in Middlesex County, Massachusetts.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Crowned Contractors LLC regarding the Services.